Reference

How plaza42d Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your plaza42d account, how we store it, and the choices you have over it — covering everything from wallet transactions via DANA, OVO, or GoPay to account login activity.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data handlingYour data access rightsClear contact path for requests

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

plaza42d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a plaza42d account, we collect the details needed to verify your identity and process your transactions — this includes your registered name, contact information, and payment method data linked to wallets like DANA, OVO, or GoPay. Every time you deposit or withdraw using

1
these local e-wallets, a transaction record is created and retained for account integrity and fraud prevention. We also collect device and session data — such as your browser type, operating system, and IP address — to keep your account secure across mobile and desktop access. Players
2
in Palembang and across Indonesia who use mobile access will have their session data handled the same way. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what those services need to complete a transaction. Our
3
retention period for account data is tied to your account's active status and any applicable legal obligations. You may request a copy of your data, ask us to correct it, or submit a deletion request — details are in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Submit a Privacy Request to plaza42d

If you want to access, correct, or remove data linked to your account, our support team handles privacy requests directly. You can reach us through live chat, email, or our account help portal — all requests are logged and reviewed. We aim to respond to data-related queries as quickly as our team allows, typically within a few business days depending on complexity.

Team online

Live Chat Support

Start a live chat session from your account dashboard. Our Indonesia support team can log your privacy request and escalate it to the relevant team directly.

Email Request

Send your data access or deletion request by email. Include your registered account name and the type of request so we can match it to your account quickly.

Account Help Portal

Log in to your account and navigate to the help section to submit a formal privacy request. This path creates a ticket with a reference number for tracking.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our approach to data security covers your account at every step — from the moment you log in to when a GoPay or OVO withdrawal is confirmed. We use encryption on data in transit and at rest, and account access is protected by OTP verification sent to your registered contact. We do not retain payment credentials directly; those are handled by the e-wallet provider on their own secured infrastructure.

Encryption in Transit

All data moving between your device and our servers is encrypted using SSL. This applies to your account login, wallet top-up via DANA or OVO, and any form submission on the platform.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the account area is used. You can manage cookie preferences through your browser settings at any time.

Account Retention Policy

Your account data is kept while your account remains active. If you close your account, we retain only what local legal obligations require and delete the rest on a scheduled basis.

Third-Party Data Limits

When your GoPay, OVO, or DANA transaction is processed, we share only the minimum data required to complete it. We do not share your profile data with advertisers or unaffiliated third parties.

Common Questions About Your Privacy on plaza42d

These are the questions we hear most often about how plaza42d handles personal data, cookies, and account information. If your question is not here, our live chat team can help you directly.

We collect your name, contact details, and the information needed to verify your account. If you use DANA, OVO, or GoPay, transaction metadata is also recorded to keep your account history accurate.

We do not sell or share your data with advertisers. Payment processors like DANA, OVO, and GoPay receive only the transaction details they need to process your deposit or withdrawal — nothing more.

Log in to your account and use the help portal to submit a data access request, or contact us through live chat. We will match the request to your registered account and respond within a few business days.

Yes. Submit a deletion request through the account help portal or by email. We will remove your data except where retention is required by applicable local law — we will tell you what we are keeping and why.

Session cookies keep you logged in during your visit. Analytics cookies help us understand how the account area is used. You can adjust cookie settings in your browser at any time without losing your account access.

We do not store your full wallet credentials. Payment data is handled by the e-wallet provider on their own secured infrastructure. We keep only a transaction reference and amount for your account record.

How plaza42d Handles Your Personal Information

How to Submit a Privacy Request to plaza42d

Live Chat Support

Email Request

Account Help Portal

How We Protect and Manage Your Account Data

Encryption in Transit

Cookie and Session Data

Account Retention Policy

Third-Party Data Limits

Common Questions About Your Privacy on plaza42d

01 What personal data does plaza42d collect when I open an account?

02 Does plaza42d share my data with other companies?

03 How do I request a copy of the data plaza42d holds on me?

04 Can I ask plaza42d to delete my account data?

05 How does plaza42d use cookies on my device?

06 Is my DANA, OVO, or GoPay payment information stored by plaza42d?

Related pages